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GLOBAL BANK

Improved Employee Engagement
by 20% in 9 Months.

Client Background

This global bank reached out to EXCELR8 to explore a partnership in leading their comprehensive organizational transformation strategy. These change initiatives encompassed everything from to full-scale digital and culture transformation to brand & marketing strategies. Stakeholders understood the need to enhance leadership effectiveness, alignment and strategic prioritization. Improving employee engagement, retention was at the forefront of the top goals.

Our Solution

EXCELR8 began by performing an organizational assessment and discovery process in order to ensure total alignment with the bank’s senior leaders on the goals and objectives for the program. Based on data and interview-based feedback, EXCELR8 designed a leadership development program for two of the bank’s largest divisions. Each division selected a cohort of approximately 30-40 senior leaders for the 12-month program.

Our Process

Assess & Analyze

Conduct an organizational assessment and needs analysis

Program Design

Utilize insights and data to design the leadership development program.

Program Implementation

EXCELR8 designed a 12-month program for approximately 35 key leaders and managers in each division.

Reporting

Throughout the program, stakeholders and participants were provided reports on curriculum covered and tools for implementation.

Debriefing

The EXCELR8 team and stakeholders conducted debriefs throughout the program and assessed performance enhancements and organizational changes.

Results

The overarching goals included a dramatic improvement in employee engagement and retention as well as leadership alignment, effectiveness, resilience, and accountability. Senior stakeholders unanimously agreed that the program had a direct impact on delivering the following results:

Employee engagement went from 61% to 81% over the course of nine months. This data is based on engagement survey results. 
360 Review improvements:
- Strategic alignment on transformational priorities. This was a key challenge the program was designed to address.
- Leadership effectiveness in building trust and accountability within the teams of each senior leader.
- The on-time delivery of four major global projects that were essential to the bank’s organizational and digital transformation.
- These divisions experienced so much improvement that they continue to be used as positive examples of the bank’s desired future state.
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